Learn how to manage difficult relationships with clients, suppliers and contractors. This course examines the difficulties that can arise in business relationships, and provides detailed relationship management strategies for keeping them on course. We also look at how business relationships can break down into conflicts, and how to de-escalate these situations.
Dealing with Difficult People: Clients, Suppliers and Contractors
Customer Service£19.99
- Identify why it’s important to know how to deal with difficult clients, suppliers and contractors
- Deal with difficult clients
- Recognize the four types of difficult client and how to deal with them
- Deal with difficult suppliers and contractors
- Manage difficult relationships with suppliers and contractors
- List six steps to dealing with difficult clients
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